Term of Service
terms and conditions of service
Pochek detailing's Terms of service
1. Responsibility for Damages:
○ We are not responsible for any pre-existing damages to your vehicle prior to performing the service.
○ It is the customer’s responsibility to inspect the vehicle at the time of delivery.
This is the ideal moment to report any dissatisfaction or request adjustments.
○ Once the vehicle is accepted, Pochek Detailing will not be held responsible for any future complaints.
2. Cancellations:
○ If you cancel the service within 24 hours of the scheduled appointment, a cancellation fee of 60% of the total service cost will apply.
○ This fee is non-refundable.
3. Call and Message Recording:
○ All calls and messages will be recorded and monitored for quality control purposes.
4. Pricing:
○ Prices are not final and may vary depending on the condition of the vehicle.
5. Personal Data:
○ We collect and store the following personal data:
■ Name, address, phone number, email address, and payment methods.
○ Your data will be handled with strict confidentiality and will not be shared or sold
to third parties.
○ Data will only be used while you remain a client.
○ You may request the removal of your data by emailing
[email protected].
○ By using our services, you agree to the storage of your data in our database to improve service quality and efficiency.
6. Communication with Customers:
○ We communicate with our customers through:
■ Text messages.
■ Phone calls.
■ WhatsApp.
○ These communications are used to:
■ Coordinate services.
■ Provide updates.
■ Share promotions.
■ Follow up on appointments.
■ Send billing invoices.
○ By providing your contact information, you agree to receive these
communications.
○ You may opt out of receiving promotional text messages by replying “STOP”; to any received message.
7. Contact:
○ If you have any questions, concerns, or issues regarding our services, please
contact us via email at [email protected]